1st / 2nd level and ITSS? We’ve been doing it since 1998!
Since our foundation in 1998, we have continuously developed as an IT company in the areas of 1st and 2nd level support, reflecting our extensive experience and in-depth industry knowledge. Our team of qualified professionals specializes in finding solutions quickly and effectively to ensure business continuity for our customers. We place great emphasis on fast response times and high availability to maximize our customers’ productivity and satisfaction. Our support solutions are customized to address the specific needs and challenges of each customer individually.
Our know-how
Our know-how in the area of 1st and 2nd level support is the result of years of experience since 1998 and is characterized by a deep understanding of IT infrastructure and systems. This expertise enables us to respond quickly and efficiently to a wide range of technical queries and challenges, from simple user issues to more complex system problems. We place great emphasis on providing personalized support that is tailored to the specific needs and requirements of each customer. Effective communication is at the forefront of this to ensure that our customers always receive the information and support they need. Through the use of modern technologies and the continuous training of our team, we keep our knowledge up to date to provide a high-quality and future-oriented service. In this way, we not only ensure that current issues are resolved, but also develop preventative strategies to minimize future problems. In addition to our practical experience, we also have a wide range of certifications that prove our expertise. These certifications include, among others:
- ITILv4
- SCRUM
- LPIC
- Various Microsoft certifications in all areas
Your added value
Many years of experience and reliability Since our foundation in 1998, we have proven ourselves to be a reliable partner. Our customers benefit from this experience and can rely on a consistently high standard of quality in our service.
Customized and fast service We understand that every customer is unique. That’s why we offer customized solutions that are tailored to your specific requirements. Our fast response time means that issues are resolved efficiently, minimizing your business disruption and maximizing your productivity.
Use of innovative technologies We focus on continuous training and the use of the latest technologies. This ensures that you as a customer always benefit from the most advanced and efficient solutions.
Proactive problem solving Our goal is not only to react to problems, but to proactively recognize and prevent them. This approach helps to minimize future challenges and ensure the long-term stability of your systems.
Cost effectiveness and increased efficiency Through our optimized IT support processes, we can help you reduce your operating costs while increasing the efficiency of your business.
Partnering with us means you can rely on an experienced, reliable and innovative partner focused on maximizing your success through outstanding IT support.