Which tasks were implemented
- Review tickets after 1st level processing and ensure they are complete and correctly documented
- Evaluate and qualify tickets before passing them on to 2nd level
- Independently clarify open points in tickets and resolve them directly whenever possible
- Forward tickets that cannot be resolved to 2nd level with full documentation
- Support users with questions and issues related to the specialized applications in use
- Document all processing steps to ensure solutions are traceable and reusable
Which technologies were used
- MATLAB
- CAD / CAE
- AutoCAD
- Industry Software
- Microsoft Windows 11
- Microsoft Office 365
- Windows Server 2019 / 2022
- Microsoft Active Directory
- ITILv4