Managed IT Services

Application Management

As part of application management, we take care of the introduction, installation, configuration, updating and, if necessary, uninstallation of the application - in short, the entire lifecycle. If required, we also offer suitable solutions for monitoring the application and customised helpdesk services for the application. We also work with you to identify and, if possible, rectify any weaknesses in the application. In this way, we offer you and your customers continuous improvement of the application and the user experience.

Client Rollout

The aim of the rollout is to convert a defined number of clients within a defined period of time. By coordinating the tasks with you, we can offer you a precise rollout. This work can range from replacing the devices and carrying out an on-site installation to familiarising users with a new product version. In addition to the direct rollout work, we also support you in planning the rollouts, monitoring progress and finalising documentation. During the rollout, it is also possible to offer training so that employees can immediately work efficiently with the new systems.

Cloud Platform Management

The objectives of this service are the provision, cancellation and maintenance of resources (e.g. computing, network, storage, database) and services (e.g. identity & access management, analytics, data integration, application development) in cloud infrastructures. This also includes active monitoring, installation of updates, troubleshooting and the development of new solutions in collaboration with you. Naturally, we place a special focus on IT security in order to implement your company’s requirements.

Data Warehouse

The data warehouse is the central point for the preparation and visualisation of business data from a wide variety of sources. This processed information is elementary for the operational working level and corporate management. We administer this important component for you so that your business processes run smoothly. We integrate the various data sources and process them into information in the warehouse. We work with you to develop the data warehouse you need for your company.

IT Service and Support

When providing an IT service including support, we cover 1st and 2nd level support in consultation with you. We provide the helpdesk and help your employees to report technical faults. This can be done through direct help (resetting a password) or by forwarding a fault to 2nd level support. We also cover hardware support.

Linux operating environment

We speak of a Linux operating environment when the majority of the technologies used are based on Linux technologies. This starts with the operating systems for the servers and, in some cases, the clients, the collaboration solutions, the mail servers and the database solutions. We provide the staff for these environments to ensure secure and continuous operation. Together we can further develop this environment and adapt it to your requirements. This customization starts with the clients and continues through the back office products to the individual servers.

Linux Platform Management

The aim of this service is to provide a functional Linux server environment. The first step is to ensure the smooth operation of the Linux server. This includes actively monitoring the servers, installing updates, rectifying faults and developing new solutions in collaboration with you. We can also implement the expansion of existing servers and the provision of new servers. This service is not only limited to the software, but also to the hardware.

Office 365 rollout, operation and training

With Office 365, Microsoft has launched a cloud solution on the market that makes most of the previous locally installed services superfluous. To ensure that this solution is accepted by your employees, a smooth rollout is urgently required. Fast and trouble-free operation is also necessary for the long-term satisfaction of your employees. We can help you with both of these points. To ensure that your employees also use the benefits of Office 365 efficiently, we also carry out targeted training for you.

Service Desk

The service desk is the key point of contact between your employees and IT. This is where employees can be de-escalated and employee satisfaction can be increased. The Service Desk classifies requests from employees, completes them, forwards them to the appropriate departments and, if necessary, rectifies initial faults. This can relieve your 2nd / 3rd level, help employees faster, minimize queries and restore your employees’ ability to work more quickly. With your support, we adapt the service desk so that it is perfectly tailored to your requirements.

SOC: Security Operation Center

A Security Operations Center (SOC) bundles and processes all IT security-related activities that are important for the survival of an organization. In addition to 24/7 monitoring and the evaluation of all security incidents and changes, information is obtained from trend data analyses in order to prevent IT security incidents or minimize the risk to IT operations if they occur and to protect (critical) IT infrastructures. The SOC can also support or take over tasks such as carrying out security assessments, creating recommendations for action and reporting. A SOC is a 24/7 service with specialist know-how, i.e. employees must constantly apply and deepen their knowledge of the latest technologies and methods: SOCs are largely operated by external service providers for organizations, as they have the specialist know-how and can provide the service much more cost-effectively than if the organization were to operate it itself.

Software packaging

The installation of applications is automated as part of software packaging. This allows an application to be installed “ready to go” on the client without user interaction by means of software distribution. No EULA requests “pop up”, no links to manufacturer pages are created on the desktop and it is ensured that uninstallation is carried out without leaving any residue. These are just some of the advantages of our packaging. Furthermore, we divide the packaging into different complexity classes. Prices and times are linked to these classes.

Software Rollout

The aim of the rollout is to equip a defined number of target devices with updated or new software within a defined period of time. By coordinating the tasks with you, we can offer you a precise rollout. During a software rollout, it is sometimes necessary to replace the server component as well as the client component; in some implementations, current solutions only have a server component. We can also handle these migrations and rollouts for you.

Testfactory

The aim of a test factory is to establish systems that are tested as standard in order to master complex environments and operate change and release processes via standardized interfaces. We can categorize your company’s outsourced tests into “simple”, “medium”, “high” and “specific” based on the test case complexities agreed with you. The execution of the commissioned test cases is billed to your company according to these categories. As a managed IT service, we can map all test methods: - function-oriented (equivalence class formation, boundary value analysis, pair wise, state-based, cause-effect analysis), - structured (control flow-oriented tests, statement coverage test (C0), branch coverage test (C1), single condition coverage test (C2), multiple condition coverage test (C3), path coverage tests (C4), data flow-oriented tests) - diversified (back-to-back test, mutation test, regression test).

UNIX Platform Management

The aim of this service is to provide a functional Unix server environment. The first step is to ensure the smooth operation of the Unix server. This includes actively monitoring the servers, installing updates, rectifying faults and developing new solutions in collaboration with you. We can also implement the expansion of existing servers and the provision of new servers. This service is not only limited to the software, but also to the hardware.

Windows Client-Platform-Management

The aim of this service is to provide a functional Windows Server environment. The first step is to ensure the smooth operation of the Windows clients. This includes actively monitoring the clients, installing updates, rectifying faults and developing new solutions in collaboration with you. We can also implement the replacement of existing clients.

Windows operating environment

We speak of a Windows operating environment when the majority of the technologies used come from Microsoft. This starts with the operating systems for the servers and clients, the collaboration solutions, the mail servers and the database solutions. We provide the staff for these environments to ensure secure and continuous operation. Together we can further develop this environment and adapt it to your requirements. This customization starts with the clients and continues through the back office products to the individual servers.

Windows Platform Management

The aim of this service is to provide a functional Windows Server environment. The first step is to ensure the smooth operation of the Windows servers. This includes actively monitoring the servers, installing updates, rectifying faults and developing new solutions in collaboration with you. We can also implement the expansion of existing servers and the provision of new servers. This service is not only limited to the software, but also to the hardware.