Oracle & Database Services
Holistic operation, monitoring and optimization of Oracle and other database systems for maximum availability, performance and data security.
Target Group
Companies with business-critical databases – from mid-sized businesses to enterprise organizations – especially for ERP, HR, finance, DWH and specialized applications with Oracle or SQL database backends.
Challenges
Operating databases requires specialized expertise that is often not permanently available internally. Typical challenges include performance bottlenecks, outages, faulty backups, unclear patch levels, security vulnerabilities, growing data volumes and missing operational documentation.
Scope of Services
- Operation of Oracle, Microsoft SQL and PostgreSQL databases
- 24/7 monitoring of instances, jobs and interfaces
- Incident and problem management
- Backup and restore management including regular restore tests
- Patch and update management
- Performance analysis and tuning
- Capacity and storage planning
- User and authorization management
- Security and hardening measures
- Operational documentation and service reporting
Service-Level (SLA)
- System availability up to 99,9 %
- 24/7 monitoring
- Response time for critical incidents: ≤ 30 minutes
- Response time for standard incidents: ≤ 4 hours
- Support hours: weekdays 8–18, optional 24/7
- Regular KPI and performance reports
Technical Components
- Oracle Database (Standard / Enterprise, RAC, Data Guard)
- Microsoft SQL Server
- PostgreSQL
- RMAN / native backup tools
- Monitoring tools (z. B. Oracle Enterprise Manager, Grafana, Zabbix)
- Ticket and ITSM systems
- On-premises, private cloud or hyperscaler platforms
Customer Benefits
- High stability of business-critical systems
- Reduced downtime risks
- Predictable operating costs
- Access to experienced database specialists
- Improved application performance
- Verifiable backup and security processes
- Scalability with growing data volumes
Extension Options
- Oracle RAC and Data Guard operations
- License and cost optimization consulting
- Cloud migration (z. B. Oracle on OCI/Azure/AWS)
- Automated patching
- Encryption and advanced security
- Emergency and disaster recovery tests
- Database-related development support (PL/SQL, ETL, interfaces)
Pricing Model
- Monthly flat rate per database instance
- Tiered pricing based on size, criticality and SLA level
- Additional services (24/7, onsite, DR tests) calculated separately
Onboarding & Implementation
- Assessment of the database landscape
- Evaluation of risks, performance and patch levels
- Definition of operational processes and SLAs
- Setup of monitoring and backup
- Transition into managed operations
- Documentation and knowledge transfer
- Stabilization phase with close support