Monitoring & Event Management

Continuous monitoring of IT systems, applications, databases and interfaces with automatic alerting and structured escalation to ensure stable IT operations.

Target Group

Companies and public institutions with business-critical IT services that want to ensure early detection of incidents and a professional response chain – from mid-sized businesses to enterprise organizations.

Challenges

Without centralized monitoring, outages, performance issues or interface errors often remain undetected for extended periods. This leads to production downtime, dissatisfied users and high manual control effort. In addition, clear alerting and escalation processes are often missing.

Scope of Services

24/7 monitoring of servers (on-premises and cloud)
Monitoring of applications and services
Monitoring of databases and DWH processes
Interface and job monitoring
Performance and resource monitoring
Centralized event and log collection
Automatic alerting in case of incidents
Escalation to service desk or 2nd level
Trend and capacity analyses
Service and availability reports

Service-Level (SLA)

Monitoring operations: 24/7
Alerting time for critical events: ≤ 5 minutes
Response time for critical incidents: ≤ 30 minutes
Support hours: weekdays 8–18, optional 24/7
Monthly availability and performance reports

Technical Components

Monitoring platforms (z. B. Zabbix, PRTG, Nagios, Prometheus, Grafana)
Log management (z. B. Elastic Stack, Graylog, Splunk)
Application Performance Monitoring (APM)
Cloud monitoring (Azure Monitor, AWS CloudWatch, OCI Monitoring)
Ticket and ITSM systems
Alerting services (email, SMS, Teams, PagerDuty etc.)

Customer Benefits

Early detection of incidents before users are affected
Reduced downtime
Transparent system status
Relief for internal operations teams
Predictable operating costs
Foundation for proactive optimization

Extension Options

Automated self-healing scripts
Advanced log analysis and SIEM integration
Business service monitoring
SLA dashboards for business departments
Proactive performance optimization
Emergency and escalation exercises

Pricing Model

Monthly flat rate based on number of monitored systems/services
Tiered pricing depending on scope
Additional options (24/7 response, SIEM, self-healing) separately charged

Onboarding & Implementation

Assessment of systems to be monitored
Definition of metrics, thresholds and alert rules
Setup of the monitoring platform
Integration with ticketing and escalation processes
Testing of alert chains
Transition into regular operations
Documentation and training