Endpoint Management

Holistic operation and monitoring of Windows endpoints, including patch management, software distribution, security policies, and lifecycle management to ensure a stable and secure client environment.

Target Group

Companies and public institutions with Windows-based workplace environments that aim to centrally, securely, and efficiently manage their endpoints – from mid-sized businesses to enterprises.

Challenges

Unmaintained clients, missing security updates, manual software installations, and inconsistent configurations lead to security risks, increased support effort, and productivity loss. At the same time, organizations often lack the time and specialized expertise required for structured operation of modern endpoint platforms.

Scope of Services

Centralized operation of endpoint management platforms (e.g., Intune, MECM)
Patch management for operating systems and standard software
Software distribution and updates
Implementation of security and compliance policies
Device registration and inventory management
Configuration policies (GPO / MDM policies)
Monitoring of device health and compliance
Client lifecycle management (rollout, replacement, decommissioning)
2nd-level incident handling for client-related issues
Service reporting

Service Levels (SLA)

Standard operations: weekdays 8 a.m. – 6 p.m.
Response time for critical client incidents: ≤ 4 hours
Response time for standard requests: ≤ 1 business day
Patch cycles: monthly or according to customer requirements
Regular compliance and update reports

Technical Components

Microsoft Intune / Endpoint Manager
Microsoft MECM / SCCM
Windows Autopilot
Microsoft Defender for Endpoint
Group Policies (Active Directory)
Reporting and monitoring tools

Customer Benefits

Up-to-date and secure endpoints
Reduced security risks
Fewer manual installations
Faster client rollouts
Transparent overview of all devices
Relief for internal IT teams
Predictable operating costs

Extension Options

Windows Autopilot rollout service
Managed mobile device management (iOS / Android)
Application packaging (MSI/MSIX)
Endpoint security operations
Zero-trust / conditional access consulting
Asset and license management

Pricing Model

Monthly flat rate per managed endpoint
Tiered pricing based on number of devices
Additional modules (MDM, security, 24/7) billed separately

Onboarding & Implementation

Analysis of the existing client environment
Definition of standards and policies
Setup of the management platform
Pilot rollout with reference devices
Transition into regular operations
Documentation and knowledge transfer