DWH Operations
Holistic operation, monitoring, and optimization of your data warehouse to ensure stable performance and reliable data availability.
Target Group
Mid-sized companies and enterprises with an existing or planned data warehouse environment, particularly data-driven departments such as controlling, HR, sales, and management.
Challenges
Many organizations operate their data warehouse without dedicated specialists. Typical challenges include performance issues, lack of monitoring, unplanned outages, growing data volumes, unclear responsibilities, and high manual operational effort.
Scope of Services
- 8:00 a.m. – 6:00 p.m. monitoring of DWH systems and data loading processes
- Monitoring of storage, CPU, and database performance
- Error detection and incident management
- Regular maintenance and patch management
- Backup and restore management
- Capacity planning
- Optimization of data loading processes and queries
- Technical support for business departments
- Operational documentation
Service Levels (SLA)
- Response time for critical incidents: ≤ 30 minutes
- Response time for standard incidents: ≤ 4 hours
- Support hours: business days 8 a.m. – 6 p.m., optional 24/7
- Regular service reports
Technical Components
In general, we operate the DWH within your environment. This ensures that you remain the “owner of your data.” We support the following technologies:
- Database platforms (e.g., Oracle, Microsoft SQL Server, PostgreSQL)
- Cloud DWH (e.g., Snowflake, Azure Synapse, BigQuery)
- ETL/ELT tools (e.g., Talend, Informatica, dbt)
- Monitoring tools (e.g., Grafana, Prometheus, Zabbix)
- Backup and recovery systems
- Ticket and incident management systems
Customer Benefits
- Stable and highly available DWH operations
- Predictable operating costs
- Relief for internal IT teams
- Faster incident resolution
- Improved data quality and performance
- Scalability with growing data volumes
- Reduced operational risk
Extension Options
- Extended 24/7 support
- Proactive performance tuning packages
- Data quality management
- Advanced security and compliance modules
- BI frontend operations
- Data governance consulting
Pricing Model
Monthly service fee depending on:
- DWH size and data volume
- Number of connected systems
- Selected SLA level
- Onboarding & Implementation
- Analysis of the existing DWH environment
- Definition of operational processes and SLAs
- Setup of monitoring and backup
Transition into regular operations
Documentation and knowledge transfer Go-live support and stabilization phase