ServiceNow
Implementation, optimization, and operation of ServiceNow solutions to digitalize IT and business processes.
Target Group
Companies with ITSM, HR, or workflow requirements.
Problem Statement
Manual service processes and isolated tools lead to media disruptions and inefficient handling.
Scope of Services
- ServiceNow implementation
- ITSM setup
- Workflow design
- Customization
- Integration with third-party systems
- Release management
- Support
Service Level (SLA)
- System availability as agreed
- Incident response time ≤ 4 hours
- Regular system reviews
Technical Components
- ServiceNow platform
- Interfaces (API, REST)
- CMDB
- Cloud architecture
Customer Benefits
- Digitalized service processes
- Transparency
- Automation
- Scalability
- Extension Options
- HR Service Delivery
- Customer Service Management
- Automation with Flow Designer
Onboarding & Implementation
- Requirements analysis
- Design workshops
- Implementation
- Testing phase
- Go-live